Accessibility

American Airlines is committed to providing digital experiences that are accessible and usable for all customers.

We want all customers to be able to access information, book and manage travel, and use our digital services with confidence. We continually work to improve accessibility across our websites, mobile applications and other digital services, including for customers who use assistive technologies.

Our commitment to accessibility

We work to make our digital experiences accessible and easy to use for all customers. Whether you use a screen reader, voice recognition software or another assistive technology, accessibility is an important part of how we design, develop and improve our digital services.

Our digital services are designed to comply with applicable accessibility laws, regulations and requirements. This includes Directive (EU) 2019/882 of the European Parliament and of the Council of 17 April 2019 on the accessibility requirements for products and services also known as the European Accessibility Act.

Our teams regularly evaluate, test and improve our digital services to help identify and address accessibility barriers. We support these efforts through accessibility training, employee education and ongoing improvements, including training customer service teams on applicable accessibility requirements. Accessibility testing may include automated testing tools, manual reviews, assistive technologies and feedback from customers who rely on these technologies

Services covered by this statement

This statement applies to these American Airlines digital services available to customers in Ireland:

• The American Airlines Ireland website: www.americanairlines.ie
• The American Airlines App for Android and iOS
• AAdvantage^® program and self-service customer journeys provided through these digital services
• Other covered American Airlines digital services available to customers in Ireland

These digital services are designed to comply with the European Standard EN 301 549 which defines the accessibility requirements for information and communications technology (ICT) products and services, and we are working toward compliance with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA.

This statement applies only to the American Airlines websites, mobile applications and digital services identified above that are available in Ireland. It does not apply to other American Airlines domains and subdomains.

Accessibility features and support

We support accessibility through features and practices designed to improve usability and compatibility with assistive technologies.

Improved site structure

We use headings, lists, labels and other page structures to support assistive technologies and improve navigation. We also use accessible design and development practices that help customers understand and use our digital services.

Text alternatives

We provide alternative text, captions and transcripts for images, audio and video content to help customers access information through a variety of assistive technologies.

Keyboard accessibility

We design and develop digital experiences with keyboard navigation in mind so customers can access content and functionality without relying on a mouse or touch screen. We also support keyboard-accessible navigation, focus management and visible focus indicators.

Consistent experiences

We use consistent layouts, navigation patterns and functionality across our digital services to provide a more predictable experience.

Assistive technology support

Our digital services are designed to work with commonly used assistive technologies, including:

• JAWS (Windows)
• NVDA (Windows)
• VoiceOver (iOS and macOS)
• TalkBack (Android)

We also support accessibility features such as:

• Keyboard navigation
• Text resizing on the web
• Localization
• High contrast display settings
• Reduced motion settings, where available

Browser compatibility

Our websites are designed to be compatible with the latest versions of major browsers, including:

• Google Chrome
• Mozilla Firefox
• Microsoft Edge
• Safari

Technology compatibility

Our web applications rely on these technologies to support compatibility with assistive technologies:

• HTML
• WAI-ARIA
• CSS
• JavaScript

These technologies help support compatibility with assistive technologies such as screen readers, magnifiers and voice recognition software.

Continuous improvement

Accessibility is an ongoing effort. While we work to make our digital services accessible to everyone, some areas may not yet fully meet accessibility requirements.

These may include portions of our websites or mobile applications that rely on legacy technologies, certain third-party content or services, and some combinations of browsers, devices and assistive technologies. We are actively working to identify and address these issues as part of our ongoing efforts to improve accessibility across our digital services.