Customer relations

How to contact us

Contact Customer Relations with compliments, concerns and questions about your past travel.

Send an email or letter

Email customer relations

American Airlines Customer Relations
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034

Information we'll need

• Your ticket number/record locator
• Your mailing address
• Flight numbers, origin and destination cities, and dates of travel

Need help with something else?

• Reservations and ticket changes
• Special assistance
• AAdvantage^® customer service
• Bags
• Receipts and refunds
• Technical support
• Vacations