Travel updates

Image of customer wearing face covering waiting for plane

Our Clean Commitment

Our Clean Commitment

On every journey you take on American, your safety and well-being, and that of our team members, is our top priority. We’re proud to be the first and only airline to achieve GBAC STAR™ Accreditation from the Global Biorisk Advisory Council for our industry-leading efforts.

Our Clean Commitment

Travel flexibility and peace of mind

No more change fees

Domestic and short-haul international flights

We eliminated all change fees for First, Business, Premium Economy and Main Cabin tickets for all domestic and short-haul international flying for tickets issued on or after August 31, 2020.

If you're flying between these destinations:
  • Any of the 50 U.S. states
  • Canada
  • Caribbean
  • Central America
  • Mexico
  • Puerto Rico
  • U.S. Virgin Islands
And if you’re flying in any of these cabins:
  • Main Cabin (except Basic Economy fares)
  • Premium Economy
  • Business
  • First

Long-haul international flights

We also eliminated change fees for First, Business, Premium Economy and Main Cabin tickets for all long-haul international flights originating in North or South America for tickets issued on or after November 19, 2020.

If your trip starts in North or South America and you're flying to:
  • Asia
  • Australia
  • Europe
  • New Zealand
  • South America
  • United Kingdom
And if you’re flying in any of these cabins:
  • Main Cabin (except Basic Economy fares)
  • Premium Economy
  • Business
  • First

If your travel plans change

You can keep the full value of your original ticket but will need to pay the fare difference if your new flight is more expensive. If your new flight is less expensive, you’ll get the fare difference in the form of travel credit to use on a future trip.

Example: If you paid $500 for your flight and change to a new flight that costs $300, you’ll receive $200 in travel credit for a future trip.

The new change fee policy also applies to AAdvantage® award tickets.

Flexibility for existing tickets This content can be expanded
For new travel booked by January 31, 2021 This content can be expanded

Your trip

Changing or canceling your trip

You're allowed to make a change to your trip once, and the change fee will be waived. You can cancel your trip online and rebook later when you’re ready, including Basic Economy fares.

Keep in mind, you may owe any difference in ticket price when you rebook your trip.

Visit the travel alerts page for information about rebooking as waivers are based on destination and dates of purchase.

Travel alerts

How to change or cancel your trip This content can be expanded
Rebooking your trip This content can be expanded
If your flight is canceled This content can be expanded

Travel requirements

When you check-in you'll be asked to confirm you've been free of COVID-19 symptoms for the past 14 days. Staying home is the best way to protect yourself and others from getting sick.

Face coverings This content can be expanded
Restricted items This content can be expanded

Travel restrictions and testing requirements

The U.S. and countries around the world have imposed a range of travel restrictions and testing requirements due to COVID-19. You may not be allowed to travel to certain destinations or may be required to self-quarantine when you arrive.

Travel requirements are updated often, so we recommend checking the latest entry requirements before your trip.

Travel and health restrictions by destination Opens another site in a new window that may not meet accessibility guidelines.

Testing requirements for travel to the U.S.

Starting January 26, 2021, the Centers for Disease Control (CDC) will require all passengers flying to the U.S., including U.S. citizens, show proof of a negative COVID-19 test taken within 3 days of departure, or documentation of recovery. This does not apply to children under 2 years old.

Read more about U.S. testing and other requirements Opens another site in a new window that may not meet accessibility guidelines.

Keep in mind, if you cannot show proof of a negative test or documentation of recovery, you cannot fly and won’t be allowed to board the plane.

At the airport

  • Show your documents to an American Airlines agent. The forms can be printed, digital, or uploaded to the VeriFly™ app.
  • Complete the CDC attestation form. The form can also be completed in the VeriFly™ app.

Get the VeriFly app Opens another site in a new window that may not meet accessibility guidelines.

Your travel experience

If you’re traveling at this time, we’re here for you and are making temporary changes to the travel experience to prioritize your safety.

At the airport

Curbside check-in / ticket counters

Curbside check-in may not be available. Be sure to check your flight status before you go to the airport, as ticket counter hours may change daily without notice.

Check flight status

Checked pet service

Due to the increased flight changes, we’ve stopped checking pets for now. Carry-on pets and service animals are still allowed to fly in the cabin if they meet the requirements.

Service animals

Clubs and lounges

We’ve temporarily closed and consolidated premium clubs and lounges. Operating hours for clubs that remain open may change based on flight schedules.

Changes at clubs and lounges

On our planes

Food and drinks

We’re limiting food and drink service in the Main Cabin based on flight length and destination. You’re welcome to bring snacks and soft drinks on board to enjoy during your flight.

Flights under 900 miles This content can be expanded
Flights between 900 and 2,199 miles / up to 4.5 hours This content can be expanded
Flights over 2,200 miles* / over 4.5 hours This content can be expanded

Updated on January 14, 2021

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